Privacy Policy

Last updated: March 31, 2026

Alastor Global LLC ("we," "us," or "our") operates the website alastorglobal.com and provides AI receptionist, web development, and lead generation services. This Privacy Policy describes how we collect, use, and protect your personal information when you use our website and services.

1. Information We Collect

Information you provide directly:

• Name, email address, phone number, and business name submitted through our website forms
• Business details and service requirements shared during consultations
• Payment information processed through our payment provider

Information collected automatically:

• Device and browser information (type, operating system, screen resolution)
• IP address and approximate geographic location
• Pages visited, time spent on pages, and navigation paths
• Referring website or search terms that led you to our site

Information collected through our AI receptionist (Christine):

• Phone calls handled by Christine, our AI receptionist, may be recorded for quality assurance, service improvement, and training purposes
• Call metadata including date, time, duration, and caller phone number
• Information you provide verbally during calls, such as your name, service needs, and appointment preferences

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Build custom AI receptionist demos tailored to your business
• Respond to your inquiries and send service-related communications
• Process payments and manage your account
• Send follow-up texts and emails related to your service requests
• Analyze website usage to improve user experience
• Comply with legal obligations

3. Third-Party Services

We use the following third-party services that may collect or process your data:

• Google Analytics (GA4) — Website analytics and traffic measurement
• Microsoft Clarity — Session recording and heatmap analysis to improve user experience
• Brevo — Email communications and transactional messages
• Retell AI — AI voice agent platform that powers Christine, our AI receptionist
• Stripe — Secure payment processing (we do not store your credit card information)
• Tawk.to — Live chat widget for real-time support
• CookieYes — Cookie consent management
• Google Tag Manager — Tag management for analytics and marketing tools

Each of these services has its own privacy policy governing how it handles your data. We encourage you to review their policies.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and consent choices
• Analyze website traffic and usage patterns
• Improve our website performance and user experience

You can manage your cookie preferences at any time through the CookieYes consent banner on our website. Most web browsers also allow you to control cookies through their settings.

Types of cookies we use:

• Essential cookies — Required for the website to function properly
• Analytics cookies — Google Analytics and Microsoft Clarity cookies to understand how visitors use our site
• Marketing cookies — Used to measure the effectiveness of our advertising

5. Data Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist us in operating our business (as listed in Section 3)
• Professional advisors such as lawyers and accountants when necessary
• Law enforcement or government agencies when required by law

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the Internet or electronic storage is completely secure.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw consent for data processing

To exercise any of these rights, contact us at jesse@alastorglobal.com.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request that we disclose what personal information we have collected about you in the past 12 months, the categories of sources, the business purpose for collection, and the categories of third parties with whom we share it.
• Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Opt Out of Sale: We do not sell personal information. If this changes, we will provide a "Do Not Sell My Personal Information" link.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To make a CCPA request, email us at jesse@alastorglobal.com or call us at (917) 817-2752. We will verify your identity before processing your request.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

• Email: jesse@alastorglobal.com
• Phone: (917) 817-2752
• Company: Alastor Global LLC, New York, NY